How Do I Create a Troubleshooting Log?

What Is a Troubleshooting Log?

A troubleshooting log is a simple way to keep track of the steps you take when something isn't working as expected. Think of it as a checklist or diary that helps you document what’s going on, what you’ve tried, and what happens next.

It’s especially helpful when:

• You're trying to fix an issue on your own

• You want to avoid repeating the same steps

• You need to explain the problem to someone else (like a support agent)

Even if you're not super technical, a troubleshooting log can make things much easier. It’s not about using fancy tools — just writing things down clearly.

Zight records all the activity related to the app and keeps it stored for support matters so you can retrieve the logs and send them to the Support Team for deeper troubleshooting. Here's how to do it: 

Getting the Zight Logs On Mac and Windows: 

Getting the Zight Logs On the Chrome Extension: 

If you need further assistance or have additional questions, we’d be happy to help! Please contact our support team here.