Overview
The Zendesk integration allows users to create Help Center articles directly from videos, streamlining the content creation process. This feature is ideal for support teams looking to efficiently manage and publish knowledge base content. With just a few clicks, transform your video content into a well-structured article.
Video Tutorials
Watch these short videos to see the feature in action:
Video overview: This video demonstrates how to connect your Zendesk account and convert videos into articles.
Steps
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Open the Created Video
Begin by opening the video that you’ve just created. This will be similar to the one in the demonstration video.
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Click on Integrations
Navigate to the interface and click on Integrations to proceed with the setup.
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Log Into Zendesk
Click the option to log into your Zendesk account. Ensure you are authenticated for further actions.
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Return to Video Item
Once logged in, navigate back to the video item you are working with to continue the setup.
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Locate the Export Option
Scroll down within the interface to find the Export option.
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Choose Content Destination
Decide where you would like the content to be exported. Ensure you select the appropriate destination.
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Create Zendesk Article
Click on Create Zendesk Article to initiate the article creation within Zendesk.
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Completion
The process is complete. You have successfully set up the Zendesk integration to create an article.
Tips & Best Practices
- Ensure your video content is clear and concise to improve the quality of the generated article.
- Regularly update your Zendesk credentials to avoid integration issues.
- Before exporting, review the video to ensure it covers all necessary details for the intended article topic.
Troubleshooting
- Cannot log into Zendesk → Double-check your login credentials and ensure you have network connectivity.
- Export option not visible → Refresh the page or clear your browser cache and try again.
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