Integrate Zight with Zendesk for Streamlined Support

Learn how to integrate Zight with your Zendesk account to streamline support workflows, request customer screen recordings, and share visuals directly inside tickets. This guide walks you through installation, setup, and key features that help your team resolve issues faster.

Step-by-Step Guide to Integrate Zight with Zendesk

Step 1: Head to the Zendesk marketplace and search for Zight.

Step 2: Click into the app and then select install.

Step 3: Choose the Zendesk account or subdomain you want to connect and follow the prompts to complete the installation.

Step 4: Next, head over to your Zight account and click into any Zight item like a screenshot or video.

Step 5: On the left-hand side, look for the integrations option.

Step 6: Find the Zendesk integration tile and click enable.

Step 7: You’ll see our option says manage because we’ve already connected Zendesk with Zight.

Step 8: Here, you’ll see an overview of what the integration will allow you to do.

Step 9: You’ll need to enter the same Zendesk subdomain you used earlier and then click authorize.

Step 10: Once authorized, Zight will be available in your Zendesk ticket.

Step 11: This will allow support agents to now request videos and share screen recordings or screenshots with customers based on the content that they’ve created with Zight.

Step 12: And that’s it. Zight is now fully integrated with Zendesk.