Collect Video Responses with Request Video

Request Video: A simple way to collect screen recordings

Zight’s Request Video feature makes it easy to collect video responses from anyone. No downloads or sign-ups required. Whether you're troubleshooting bugs, gathering feedback, or capturing testimonials, it’s a fast, frictionless way to get clear, visual input.

This article explains how to use the feature, what recipients experience, and how Admins can manage default settings.

Setting up Request Video

Step 1: Access the Settings

Go to share.zai.com, navigate to the Settings, and locate the “Request Video” section at the bottom left.

Step 2: Install the Snippet

Have a developer install the snippet on your website. If you are using Google Tag Manager, make sure you set your trigger on page initialization and not "window.load."

Step 3: Enter the Domain

Enter the domain you will use in the setup.

Create Request Video Link

 

Step 1:

On your dashboard, click on Request Links.

Step 2:

Select Request Video button on the top right:

You will then see this window appear:

Step 4: Ask to Collect Logs

Select the “Ask to collect logs” section and customize the title and message as needed.

Step 5: Customer’s Two-Step Process

From the customer’s perspective, they will open the domain in a new tab and start recording their interactions.

• They’ll see your custom message and can start recording right away.
• They can record their screen, webcam, or both.
• After recording, they simply hit Submit. 

*No extensions, downloads, or accounts required.

Step 6: Collect Download Logs

After recording, you’ll see their video along with a “Collect Download Logs” button to download logs.

Step 7: Review Logs

Open the downloaded logs to view console information, warnings, errors, and network hard file for troubleshooting.

 

Why it’s useful

Request Video is a flexible tool used across teams:

• Support teams - Get visual bug reports and issue walk-throughs directly from customers, reducing back-and-forth and speeding up resolutions.
• Engineering & QA - Collect real-world screen recordings with technical logs to replicate and resolve bugs faster.
• Marketing - Easily request customer testimonials or product feedback videos.
• Internal teams - Gather async video updates or status reports without needing live meetings.

Admin controls: default settings

Workspace Admins can manage whether data logs are collected with Request Video links (helpful for support or engineering use cases).

To update this setting:

1. Go to Workspace Settings > Request Video Defaults.
2. Enable or disable Data Log Collection.
3. Save your changes to apply them team-wide.

Tip: Set up a webhook to auto-link videos to ticket IDs in Zendesk—see What is a Webhook and how to use it?

FAQs

Do recipients need a Zight account?
No. Anyone can record and submit a video using the link. No login or software needed.

Is the recording branded?
Yes. You can customize your request with your logo and message (depending on your plan).

Can I collect technical logs too?
Yes. If enabled, Zight will automatically attach session logs to the video (like browser, OS, and console logs) to help with troubleshooting.

What is the time limit for recordings?
The current time limit is 5 minutes. That said, we’re open to feedback and may explore longer time limits in the future for specific use cases.

How much does Request Video cost?
It's free while on Beta. Please contact your account executive or support for access.

Does the person recording the video receive an email?
No, the end user does not receive an email. Everything happens right in the browser for a seamless experience.

Where do videos get saved?
The files are stored in data centers managed by Amazon Web Services unless otherwise configured by your corporation. (more info here: https://support.zight.com/hc/en-us/articles/5841535130391-Where-is-my-data-stored-Where-is-my-data-hosted)

Is there a limit to how many request links I can generate?
Not for now.