Effortlessly Create Jira Tickets from Zight Videos or Screenshots

Access & Availability

This Jira one-click workflow is currently available only for Scale plans and requires the Premium integrations add-on.

Overview

With Zight, you can streamline your workflow by creating Jira tickets directly from your videos or screenshots. This feature is perfect for developers, project managers, and support teams who need to report bugs, request features, or address support issues quickly and efficiently. Enjoy seamless integration with Jira to enhance your team's productivity.

Video Tutorials

Watch the following video to see how easy it is to set up and use the Jira integration with Zight:

Steps

1. Create an Item

   Create a new item such as a screenshot or video within Zight. This will serve as the basis for your Jira ticket.

   

2. Open the Item

   Open the item you just created in the Zight viewer.

3. Select Integrations

   Click on Integrations in the viewer to proceed with the integration setup.

   

4. Enable Jira Integration

   In the integrations menu, add and enable the Jira integration by clicking Manage.

   

5. Connect to Jira

   Click Connect to proceed with linking your Jira account.

   

6. Authenticate

   Log into your Jira account to authenticate and complete the integration.

7. Select Jira Site

   Choose the Jira site where you want to create the ticket, then click Create Ticket.

8. Choose Area

   Select the area within Jira you wish to target, such as support or engineering.

   

9. Save

   Save your integration settings to finalize the setup.

10. Create a Video

    Create a new video and utilize the one-click integration feature.

    

11. Export and Create Jira Ticket

    Export your video and click Create Jira Ticket to generate the ticket in Jira.

    

12. Send Ticket to Jira

    Your ticket will be sent to Jira for review and processing.

    

13. View Created JIRA Ticket

    Check your Jira account to view the newly created ticket, which includes all relevant steps from your video.

    

Tips & Best Practices

• Ensure your Zight annotations are clear and detailed to provide comprehensive information in the Jira ticket.
• Regularly update your Jira integration settings to avoid authentication issues.
• Use descriptive naming conventions for your videos and screenshots to keep your Jira tickets organized.

Troubleshooting

• Unable to connect to Jira → Ensure your Jira credentials are correct and that your account has the necessary permissions.
• Integration not appearing → Restart Zight and refresh your integrations page to check for updates.

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