How do I cancel my subscription? How do I cancel my trial?

Zight Support
Zight Support
  • Updated
To cancel your subscription, it's important to cancel from the location you purchased.  There are several options:
  • Purchased from the Zight website as either
    • a) an individual subscription or
    • b) a team account
  • Purchase from the iTunes App Store

Purchased from iTunes App Store

  • If you purchased a subscription for Zight through the iTunes App Store, you'll have to go here to cancel it. You can find steps on how to cancel the subscription on their support page here.

Purchased from the Zight Web Site

Individual Subscription

If you are an individual paying subscriber who purchased with a credit card:

  1. Log in to your web dashboard
  2. Open your account settings
  3. Select 'Manage Plan'
  4. Click on 'Cancel Zight Plan'

cancelling pro account.gif

 

Team Subscription

1) Please, fill in the survey that will be prompted after you click on "cancel account". 

2) If you have an Account Executive assigned that you are aware of, please reach out to him or her to fulfill the process.

3) If you don't know who your Account Executive is or you don't have his or her contact information, please wait, a support engineer will be reaching out to you shortly. 

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