Why is Zight showing "Content is Being Uploaded"?

Encountering delays while uploading your content on Zight can be frustrating, especially after putting in the effort to create the perfect video or uploading a file. In this guide, we'll explore why you might see the message 'Content is Being Uploaded' for an extended period and provide actionable solutions to ensure smooth and speedy uploads every time. Let's troubleshoot together and get your content ready for viewing in no time!

You may get a message displaying "Content is being uploaded", as shown below:

The speed at which content uploads depends on several factors. 

• Video length.
  • Longer videos may take longer to update. This is especially relevant for Windows users because Windows needs to finish buffering everything before uploading it. Mac users shouldn't have this nuance since MacOS buffers in smaller packages, allowing the content to start being updated faster.
• Quality
  • The quality you choose to record in high-resolution video will take longer to upload. If you have an issue, try a different recording quality (ex: 720p)
• Upload Speed
  • Your upload speed: Check speed. We recommend at least 5mbps upload speed.
• Internet Connection
  • A stable internet connection: If you experience an interruption while recording or during processing, your video may not upload successfully. 
• App Interruption: If the app experiences an interruption during the creation of a video or uploading a file, this could result in content not being uploaded.

How can Zight help with this issue?

• Check your failed uploads folder. 
•  
  • If the upload fails, we retry on our end and eventually should let you know that the file couldn't be uploaded.

• • • On Mac: 

      • if no file is available in that failed uploads folder, go to the Terminal app and copy-paste the following: open $TMPDIR/com.linebreak.CloudAppMacOSX

      • If the failure is recent, chances are the files are still in there! If not, please reach out to our support team.
      • Infinite upload on Mac?
        • If you are using the new Mac silicon processor-based MacBooks, there is a chance the  Rosetta Layer app from Apple is not installed, which can cause the infinite upload effect, where a recording or screenshot will be "uploaded" but never finished.

                         Follow the steps in this video to check if its installed and to install it if not:

The command lines used in the video above are:

/usr/bin/pgrep -q oahd && echo Yes || echo No

softwareupdate --install-rosetta

MacOS Sequoia support? 

We are currently working on support for the newest macOS Sequoia, which is currently in beta.

We do not officially support this macOS version yet. Please expect support once Sequoia is fully released.

If you still want to use Zight, we are sure to disable "instant video upload" like so:

• • • On Windows:
      • you can find the failed uploads folder here: C:\Users\(Your username)\Documents\Zight\Failed Uploads. 
    • If the file is not there, reach out to our support team.

• • • On Chrome:

      • Chrome doesn't work like the client versions. If a file appears as being uploaded for over 60 minutes, it is most likely that the recording failed and the item is lost. We are working on a solution for this situation. 

If your content is not showing up (not downloadable or viewable) after 60 minutes, please contact our support team     

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