An error occurred while recording :( The specified device interface or feature level is not supported on this system.

Zight Support
Zight Support
  • Updated

If you are on our Windows application and experience the following error while recording a video: “An error occurred while recording :( The specified device interface or feature level is not supported on this system.” Follow this temporary workaround!

Head to your ‘Settings’ and head to ‘Recording’. Under ‘Advanced recording settings’ there you will find the Desktop Duplication Recording Method uncheck that setting

If unchecking the desktop duplication method did not resolve the error, try re-checking the setting and unchecking ‘Enable Hardware Acceleration (DirectX)’

 

If you need further assistance or have additional questions, we’d be happy to help! Please contact our support team here.

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