Cancel or Downgrade Your Zight Plan

Overview

If you’re currently on a Zight trial or paid plan and would like to cancel or switch to a different plan (including the Share plan), you can do so at any time from your account settings.

As our trials do not require a credit card, you will not be charged at the end of your trial, unless otherwise stated. Canceling the trial will remove the features and put you back on a free plan, effectively removing any premium feature.

If you’re on a paid subscription, your plan will remain active until the end of your current billing period unless otherwise stated.

This guide walks you through how to manage your plan and avoid unwanted charges.

Steps

1. Go to the Plans Page

   • Sign in to your Zight account.
   • Navigate to the plans page section from your account settings.

2. Cancel or Downgrade Your Plan

   • Select Cancel Trial, Cancel Plan, or Downgrade to Share plan (wording may vary depending on your plan).
   • Follow the prompts to confirm your selection.
   • Review any confirmation messages to ensure the change has been processed successfully.
   • You should receive a confirmation on-screen and, in most cases, via email.

What Happens After You Cancel

• Trial plans: You won’t be charged, and your account will switch to the Share plan.
• Paid subscriptions: Your plan typically remains active until the end of your billing cycle, then transitions to the Share plan unless you select another paid option.
• Some premium features may no longer be available after the downgrade.

Tips & Best Practices

• Review your current plan features before canceling to understand what will change.
• Download or back up important content if your new plan has storage or feature limitations.
• Confirm cancellation immediately and keep the confirmation email for your records.

Troubleshooting

I can’t find the cancel option

• Make sure you’re logged in as the account owner or admin.
• Refresh the page or clear your browser cache and try again.

My cancellation isn’t going through

• Try using a different browser or device.
• If the issue persists, contact Zight Support for assistance.