How to Use Request Video Links in Your Email Signature

Overview

Make it easy for teammates, customers, or users to communicate visually without the hassle of scheduling calls or writing long explanations. With Request Video, you can add a link to your email signature, allowing anyone to record and send you a quick screen recording, no sign-in or download required.

• Speed up support resolutions with visual context
• Avoid scheduling meetings or asking for screenshots
• Collect async updates, feedback, or walkthroughs
• Make communication easier for non-technical users

You can create Request Video links from the Zight web dashboard, Mac app, Chrome extension, or Windows app.

Steps

1. Create a Request Video Link

   In the Zight dashboard, click on Request Links in the left sidebar.

   

   Click New Request Link and name it (optional).

   

   Copy the generated link.

2. Add to Your Email Signature

   Go to your email client (e.g., Gmail, Outlook) and open your Signature Settings.

   Paste the Request Video link into your signature with a clear call to action, such as:

   • “Need to show me something? Click here to record a quick video.”
   • “Have a question or issue? Send me a screen recording.”
   

   Save your signature.

Now anyone who sees your email can respond with a screen recording—no sign-in, no download.

What happens next?

• When someone clicks the link, they’ll be taken to a browser-based recorder (no sign-in or software required).


• Once they finish recording, the video appears in your Zight dashboard under Request Links.

  
• You can watch, download, or share the video as needed.

Tips & Best Practices

• Customize the Request Link for different use cases (e.g., “Send bug report,” “Share testimonial”).
• Use with Zendesk, chatbots, or ticketing tools for even faster workflows.
• Videos are automatically stored securely in your dashboard—no need to chase down files.

FAQs

Q: Do users need to sign in or install anything to respond?
A: No. The Request Video link opens a browser-based recorder—no sign-in or downloads needed.

Q: Where do the videos go once recorded?
A: You’ll find them in your Zight dashboard under the Request Links section, linked to the request that was sent.

Q: Can I use different links for different needs?
A: Absolutely. Create multiple Request Links to tailor your workflow (e.g., for support tickets, testimonials, internal feedback, etc.).

Q: Does this work on mobile?
A: Yes, users can record from most mobile browsers—though desktop recording tends to be more detailed for screen capture.