How to Cancel Your Zight Subscription or Trial

Overview

Cancelling your Zight subscription or trial is a straightforward process, but it's essential to follow the correct steps based on where you made your purchase. This guide will help individual users and teams cancel their subscriptions seamlessly, whether purchased through the Zight website or the iTunes App Store.

Steps

1. Cancel via iTunes App Store

   If your subscription was purchased through the iTunes App Store, you need to cancel it directly through Apple's platform. Visit their support page here for detailed instructions.

2. Cancel Individual Subscription on Zight Website

   Log in to your web dashboard and navigate to Account settings. Choose 'Manage Plan', then scroll down and select 'Cancel Zight Plan'.

   

3. Cancel a team/workspace subscription

   Complete the survey that appears after clicking "cancel account". Then, contact your Account Executive if known, or await a support engineer to assist you if you're unsure of their contact details.

Tips & Best Practices

• Double-check the platform from which you purchased before proceeding with cancellation.
• Ensure you have any necessary account information handy when contacting support.
• Consider downloading any important data or files before canceling.

Troubleshooting

• Unable to find the cancellation option → Ensure you are logged into the correct account and check your subscription status.
• Did not receive a confirmation of cancellation → Contact Zight support to verify your subscription status.