How to Download Zight Files

Zight Support
Zight Support
  • Updated

You can download files as soon as you create them by clicking the download button that's going to appear in the right-hand toolbar.

Screen

 

You can also download your content individually or in bulk on the dashboard by hovering on an item and placing a check in the box. Five options will appear in the upper left-hand corner. If you would like to download the items on the entire page, check the first option (the box), then click on the arrow on the black line (furthest on the right.) 

 

Download Using the Desktop's User Interface

On Mac

Click on the app, hover over the ellipsis, or three dots, on the right side of the content, and click Download File.

Screen

 

On Windows

Click on the app, hover over the ellipsis, or three dots, on the right side of the content, and click Download File.

Downloading

 

Having trouble downloading your files?

 

Sometimes browsers like Chrome, Safari, or Internet explorer may prevent files from being downloaded in an attempt to provide a higher level of security to a user. This may be because the file is problematic, or it's a mistake by the provider. Either way this experience can be frustrating.


What can you do?

  1. Ask your IT admin and provide them the following doc:
    https://support.google.com/chrome/a/answer/7579271?hl=en. Your admins might be aware of some specific custom policy they can set to allow Zight downloads to not be flagged.
  2. Click the arrow icon and select “Keep”. Unless you've uploaded a malicious file, Zight didn't inject anything into the file for chrome to flag it, so its safe to download.
  3. You can also disable your security settings here: chrome://settings/security (select no protection). 
    1. *NOTE* That we do not recommend, or encourage this.

If you need further assistance or have additional questions, we’d be happy to help! Please contact our support team here.

Was this article helpful?

0 out of 4 found this helpful

Have more questions? Submit a request

Comments

0 comments

Please sign in to leave a comment.