Windows isn't uploading/functioning? How to Reinstall

Zight Support
Zight Support
  • Updated

Sometimes with company devices and restricted devices, our app can lose access to certain folders we need to record and upload content. This can happen on normal devices too if the account doesn't have certain permissions for some reason.

Thankfully, there's a fix for this! If it is a company device, you might need to get IT involved to allow this, but you can definitely try beforehand. 

 

  1. In the main desktop toolbar, Right-click on the Start Button and select the option "Installed Apps". On the Search bar, look for Zight, and on the 3 dots to the right of the app's name, select "Uninstall".

Uninstalling Zight on Windows.gif

 

     2. Open a file explorer and on the address bar on top, type "%localappdata%". This would open the "App Data\Local" folder. Look for a folder named Zight and delete it. 

Deleting Zight Folder.gif

 

     3. Go to the official download page and download the latest version of Zight. We are always working on improving Zight for you, so it's common that at least once every few months we release updates to help you have a smoother experience. Updating always to the latest client version can help you stay on top of your game.  

If you need further assistance or have additional questions, we’d be happy to help! Please contact our support team here.

Was this article helpful?

0 out of 0 found this helpful

Have more questions? Submit a request

Comments

0 comments

Please sign in to leave a comment.