Windows isn't uploading/functioning? How to Reinstall

Zight Support
Zight Support
  • Updated

Encountering upload or functionality issues on your Windows device? Don't worry, we've got solutions! In some cases, our app may lose access to necessary folders for recording and uploading content, especially on company or restricted devices. This can also occur on normal devices if certain account permissions are missing. But fear not, there's a simple fix! While involving IT for company devices may be necessary, you can take proactive steps beforehand to troubleshoot the issue. Let's explore how to reinstall and get your Zight app up and running smoothly again!

  1. In the main desktop toolbar, Right-click on the Start Button and select the option "Installed Apps". On the Search bar, look for Zight, and on the 3 dots to the right of the app's name, select "Uninstall".

Uninstalling Zight on Windows.gif

 

     2. Open a file explorer and on the address bar on top, type "%localappdata%". This would open the "App Data\Local" folder. Look for a folder named Zight and delete it. 

Deleting Zight Folder.gif

 

     3. Go to the official download page and download the latest version of Zight. We are always working on improving Zight for you, so it's common that at least once every few months we release updates to help you have a smoother experience. Updating always to the latest client version can help you stay on top of your game.  

If you need further assistance or have additional questions, we’d be happy to help! Please contact our support team here.

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