Resolving Inaccessible Links on Zight

Overview

In 2019, Zight transitioned to a new system, which affected the accessibility of some older links. This change is crucial for maintaining up-to-date and secure content sharing. Users who encounter issues with older links can follow steps to resolve these access problems.

Steps

1. Use the Zight Dashboard Search

   If you know the title or name of the content, use the search bar in your Dashboard (here) to locate your items. Note that content IDs differ between the old and new systems.

2. Understand Link Conventions

   Recognize that the old platform used links starting with cl.ly, while the new platform uses share.zight.com. The IDs at the end of the URLs are not interchangeable.

3. Check Link Redirection

   Links from the old system are redirected to the new domain. For example, changing from https://a.cl.ly/{{uniqueurl}} to https://share.zight.com/{{uniqueurl}} ensures accessibility.

Tips & Best Practices

• Regularly update links to the new domain format for consistent access.
• Consider migrating your account to the new platform to preserve content.
• Use clear and consistent naming conventions for easy content retrieval.

Troubleshooting

• Links not working → Verify the URL structure and ensure it's updated to the new format.
• Content missing → Check if your account was migrated using the same email address before mid-2020.

FAQs

• Q: What happens if my account wasn't migrated in time?

  A: Unfortunately, some content may not be retrievable if the account wasn't migrated by the specified period.

• Q: Will adding a custom domain affect link accessibility?

  A: No, adding a custom domain will not affect the old or new links.