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Zight Support

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Articles

Recent activity by Zight Support

  • Can I Use Zight with Microsoft Outlook?

    You can unfurl Zight links, allowing Outlook to show a thumbnail only from Outlook Online. The generic address to the inbox is https://outlook.live.com/mail/0.   Prerequisite: You need to have the...

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    • 1 follower
    • 0 comments
    • 0 votes

  • Can I Record My Screen With Multiple Displays?

    The ability to record multiple displays simultaneously is currently on our product roadmap.   While Zight doesn't yet support recording two displays at once, here are a few user-friendly workaround...

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    • 1 follower
    • 0 comments
    • -1 votes

  • Disable Zight Auto-Startup on Mac and Windows

    Overview Learn how to prevent the Zight application from automatically launching when you start your computer. This guide is for both Mac and Windows users who wish to manage their startup apps for...

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    • 1 follower
    • 0 comments
    • -2 votes

  • Request Video: Collect Screen Recordings & Technical Logs from your customers

    OverviewThe Request Video feature makes it simple to collect video responses from anyone—no downloads or sign-ins required. It’s designed for support, engineering, and marketing teams that need qui...

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    • 1 follower
    • 0 comments
    • 2 votes

  • Making Zight use the main laptop gpu

    Some laptops, especially mid- to high-end models like Asus Predator, Dell XPS, or business-class Dell Latitude, come with two GPUs: An integrated GPU (built into the CPU) A dedicated GPU (like ...

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    • 1 follower
    • 0 comments
    • -1 votes

  • Guide to Creating and Using a Troubleshooting Log

    Overview A troubleshooting log is an essential tool for tracking the steps you take while resolving technical issues. It serves as a checklist or diary, documenting the actions performed, outcomes ...

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    • 1 follower
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    • 0 votes

  • How to Enable Scrolling Screenshots in Zight for Mac App Store Versions

    Overview The Scrolling Screenshot feature in Zight allows users to capture extended content that goes beyond the visible screen. This feature is particularly useful for users who need comprehensive...

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    • 1 follower
    • 0 comments
    • -1 votes

  • macOS Sequoia Screen & Audio Permission Prompt

    MacOS 15+ may occasionally prompt you to confirm whether you want to allow Zight to record your screen and audio for capturing screenshots and screen recordings. The prompt will appear as follows: ...

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    • 1 follower
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    • -4 votes

  • Cancel or Downgrade Your Zight Plan

    OverviewIf you’re currently on a Zight trial or paid plan and would like to cancel or switch to a different plan (including the Share plan), you can do so at any time from your account settings.As ...

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    • 1 follower
    • 0 comments
    • -18 votes

  • Deprecation of Direct Links on Zight.com

    Overview As of January 1, 2024, the Direct Links feature on Zight.com has been deprecated. This change affects how users can share content, as new and existing users will no longer have access to t...

    • Updated
    • 1 follower
    • 0 comments
    • -1 votes