Overview
The Request Video feature makes it simple to collect video responses from anyone—no downloads or sign-ins required. It’s designed for support, engineering, and marketing teams that need quick visual context. You can also enable session logs for deeper technical troubleshooting.
Video Tutorial
Watch these short videos to see the feature in action:
Video overview: How to set up Request Video, create a link, and share it so customers can record without installing anything.
Steps
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Create a Request link
In your Zight dashboard, go to Request Links → click Request Video. Add a title and message to explain what you’d like recorded, then click Create Request Link.
You can also access the Request setting within Zight for Zendesk, Zight for Intercom, our Chrome , Mac, and Windows applications.
Zight for Chrome
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Choose Your Settings
In the setup modal, add a Title and Message to explain what you’d like recorded.
Optionally add a ticket ID or note or ask to request logs then click Create Request Link. The ticket ID gets automatically pre-filled in Zight for Zendesk and Zight for Intercom.
The default title and message can be customized within your Request Video Settings, which can be found in your web settings.
For the applications, you have a similar screen with a few options removed, for simplicity and speed.
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Share the link
Copy the generated URL and send it by email, chat, or support ticket. Recipients can record right away—no login needed.
Optional - you can also customize the share URL with your custom domain and a custom end of URL title to match your company brand.
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Recipient experience
Recipients see your custom message, click Start Recording, and capture their screen, webcam, or both. They click Submit to upload the video; if logs are enabled, a notice explains that session data is captured for troubleshooting.
- Wide range of supported browsers: Your customers can record on most platforms and browsers without the need to install anything! We support Chrome-based browsers: Chrome, Firefox 100+, Brave, Opera etc. Safari support is available as of January 2026 for both desktop and mobile (iOS).
- Customization: if you have a custom logo uploaded for your organization, it will be used instead of the Zight logo
Users will be able to select if they want to record their screen, webcam or both (default).
By default, customers are prompted to record with their screen, which will ask them which screen, tab or window they want to record.
Please note that this experience may vary per browser.
If you customers uncheck the "screen" toggle, they will be able to record their webcam, which is really useful for marketing or product testimonials as well as interviews.
Where your submissions appear
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Submitted recordings show up in your Zight dashboard like any other item. Your existing integrations and notifications continue to work as usual.
(Optional) Collect logs from your customers
- In the link setup modal, toggle Ask to collect logs to attach browser, OS, console, and network data to each submission. Use this for support or engineering use cases
Technical setup for logs
Have a developer install the snippet on pages where recordings occur. The snippet can be found on the Request Video sidebar in the Settings section of the dashboard. If using Google Tag Manager, set the trigger to Initialization instead of Window Loaded to preserve attribution and capture logs early.
Configuring your domain (logs)
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Go to Settings → Request Video → add your workspace Domain. Currently only one domain is supported per workspace.
Review and download
- Open a submission in Zight and look for the Session Logs section. Use Collect Download Logs to export console and network details for deeper analysis.
What’s included in collected logs (reference)
When enabled, Zight captures session-level data alongside the video to help teams diagnose issues faster.
- Browser & Version — Identify rendering or compatibility issues.
- Operating System — Spot OS-specific bugs.
- Screen Resolution — Provide UI/layout context.
- Network Type — Indicate connection strength (Wi-Fi, cellular, etc.).
- Console Logs — Surface front-end JavaScript errors or warnings.
- Network Logs — Show failed requests, status codes, and load errors.
- (Optional) Query Parameters - Shown if they were appended in your request link.
Manage workspace defaults (Admins)
- Admins can set defaults for log collection: go to Workspace Settings → Request Video Defaults → toggle Data Log Collection → click Save.
Tips & Best Practices
- Write clear prompts so users know exactly what to record.
- Enable logs only for technical workflows to keep simple requests lightweight.
- For single-page apps, ensure the snippet fires at Initialization to preserve attribution.
- Create presets like “Bug Report with Logs” and “Customer Testimonial” to speed up requests.
- Use a webhook to route videos directly into tickets (setup guide).
Troubleshooting
- No logs attached → Ensure Ask to collect logs is enabled, the snippet is installed, and your Domain is set in Settings.
- Logs missing on a single-page app → Fire the snippet at Initialization and confirm route changes don’t drop attribution.
- Recipient can’t record screen → Have them enable browser screen-recording permissions and refresh the page.
- Admin defaults not applying → Confirm changes in Workspace Settings → Request Video Defaults and make sure you’re editing the correct workspace.
FAQs
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Q: Do recipients need a Zight account?
A: No. Anyone can record and submit a video with the link—no login required.
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Q: Is the recording branded?
A: Yes. You can customize the request with your logo and message (plan-dependent).
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Q: What data is collected in logs?
A: Browser, OS, screen resolution, network type, console logs, and network logs. No personal data is included unless shared in the video.
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Q: What is the time limit for recordings?
A: The current limit is 5 minutes. Longer limits may be available in the future based on feedback.
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Q: Where are videos stored?
A: Videos are stored securely in AWS data centers unless your organization has a custom storage enabled.
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Q: Can I disable log collection?
A: Yes. Admins can disable data log collection in workspace settings at any time.
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Q: Is there a limit to how many request links I can generate?
A: Not at this time.
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Q: How much does Request Video cost?
A: It’s free during our beta period. Contact your account executive or support for access.
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Q: Which platforms do you support?
A: You can create Request links on our web, Mac, Chrome, and Windows platforms.
Recipients can send back a video from Chrome-based browsers: Chrome, Brave, Opera etc.
Safari support is available as of January 2026 for both desktop and mobile (iOS).
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