Request Anything: Collect videos, files, and images in one simple link

Zight's Request Anything feature makes it easy to collect videos, files, images, and other attachments from anyone—no downloads or sign-ins required.

It's built for support, product, engineering, HR, and marketing teams that need structured submissions beyond just video. Whether you're gathering bug reports, creative assets, documents, or testimonials, Request Anything gives you a single link to collect exactly what you need.

Think of Request Anything as the hub for Zight request workflows. From one request link, you can collect the response type your team needs, including videos, files, images, and technical context.

Request feature family

Use these related Request workflows depending on what you need to collect:

• Request Video: Collect Screen Recordings & Technical Logs from your customers — use this when you specifically need a screen recording, webcam recording, or optional technical logs.
• How to Use Request Video Links in Your Email Signature — add a reusable request link to your email signature so customers can quickly send video context.
• Enhance Customer Support with Intercom Video Requests — collect video replies from Intercom support conversations.
• Review Collected Logs from Zight Video Requests — review console, network, and error logs after a video request is submitted with logs enabled.

Steps

Create a Request link from Zight web:

1. In your Zight dashboard, go to Request Links → click Create Request
2. Add a Title and Message explaining what you'd like submitted.
3. Choose what types of submissions to allow (video, files, images).
4. Click Create Request Link.

Request Anything (video, files, and images) is available on Web and Windows. The following platforms currently support video requests only — file and image uploads are coming soon:

• Mac app (video only — files & images coming soon)
• Chrome extension (video only — files & images coming soon)
• Zight for Zendesk (video only — files & images coming soon)
• Zight for Intercom (video only — files & images coming soon)

Choose Your Settings

In the setup modal:

• Add a Title and Message with clear instructions.
• Select allowed submission types:
  • Video
  • Image uploads
  • File uploads (documents, PDFs, ZIPs, etc.)
• Optionally add a Ticket ID or note (auto-filled in Zendesk and Intercom integrations).
• Click Create Request Link.

Admins can customize default titles and messages in Workspace Settings → Request Defaults.

App-based flows (Chrome/Mac) include a simplified setup for faster creation.

Share the link

Copy the generated URL and send it via:

• Email
• Chat
• Support ticket
• CRM or helpdesk

Recipients can submit immediately—no login required.

Optional:

• Use your custom domain
• Customize the URL ending to match your brand or request type

Recipient Experience

Recipients see:

• Your custom title and instructions
• Clear submission options (based on what you enabled)
• A simple upload interface

Depending on your configuration, they can:

• Record a video (screen, webcam, or both)
• Upload screenshots or images
• Upload documents or other files

No Zight account is required.

Video submissions

If video is enabled:

• Users can choose screen, webcam, or both (default is screen).
• They can preview before submitting.
• Once submitted, no further action is required.

For advanced video workflows (including session logs), see the Request Video article.

File & Image uploads

If file or image uploads are enabled:

• Users can drag and drop or browse to upload.
• Multiple files may be supported (based on plan and configuration).
• They can review attachments before submitting.

Supported file types typically include:

• Images (PNG, JPG, GIF)
• PDFs
• Documents (DOCX, etc.)
• Compressed files (ZIP)
• Other common file formats

Upload limits may vary depending on your workspace plan.

Browser Support

Recipients can submit from most modern browsers without installing anything.

Supported:

• Chrome-based browsers (Chrome, Brave, Opera, Edge)
• Firefox 100+
• Safari (desktop and iOS) as of January 2026

Experience may vary slightly by browser.

Where submissions appear

All submissions appear in your Zight dashboard like any other item, as well as the "Request links" section.

• Videos appear as video recordings.
• Files and images appear as attachments.
• Existing integrations and notifications continue to work as usual.

You can:

• View, download, or share submissions
• Move them into folders
• Route them via webhook or integrations

Manage workspace defaults (Admins)

Admins can configure defaults for Request links:

1. Go to Settings > Workspace Settings → Request Links
2. Set default:
   • Title
   • Message
   • End message
3. Click Save

This helps standardize workflows across teams.

Tips & Best Practices

• Be specific about what you want submitted.
• Separate workflows (e.g., "Bug Report," "Creative Assets," "Legal Documents").
• Use naming conventions in titles to stay organized.
• Use webhooks or integrations to automatically attach submissions to tickets.

Troubleshooting

Recipient can't upload a file
→ Confirm the file type is supported and within size limits.

Recipient can't record video
→ Have them enable browser screen-recording permissions and refresh.

Link settings not applied
→ Confirm you're editing the correct workspace defaults.

Submission not appearing
→ Refresh your dashboard and check folder filters or integration routing.

FAQs

Q: Do recipients need a Zight account?
A: No. Anyone with the link can submit—no login required.

Q: Can I limit what people submit?
A: Yes. You control which submission types are allowed when creating the link.

Q: Is branding customizable?
A: Yes. If your organization has a custom logo uploaded, it will be used instead of the Zight logo (plan-dependent).

Q: Where are submissions stored?
A: Securely in Zight Enterprise storage

Q: Is there a limit to how many request links I can generate?
A: Not at this time.

Q: How much does Request Anything cost?
A: Contact your account executive or support for current pricing details.

Q: Which platforms can I create Request links from?
A: All platforms support video requests. File and image uploads are currently available on Web and Windows. Mac, Chrome, Zendesk, and Intercom support video only — files & images coming soon.